Refund policy

We appreciate your business and want you to be completely satisfied with your purchase from ThreaderPros. To ensure a hassle-free return experience, please familiarize yourself with our return policy outlined below:

30-Day Return Period: You have a 30-day window, starting from the date of item delivery, to request a return. Beyond this period, we regret that we would not be able to process returns.

Eligibility Criteria: For your item to be eligible for a return, it must meet the following conditions:

  • The item should be in the same condition as when you received it.
  • It must be unworn, unused, and devoid of any damage.
  • All original tags, labels, and packaging should be intact and undamaged.
  • You must provide a receipt or other proof of purchase.

Return Initiation: To initiate a return, kindly reach out to us via email at info@threaderpros.com. In your email, include your order details and the reason for the return. Please note that returns will only be accepted after obtaining prior authorization from our team.

Return Shipping: Upon approval of your return request, we will provide you with a return shipping label along with comprehensive instructions regarding how and where to send the package. It is important to adhere to these instructions to ensure a smooth return process. We cannot accept items sent back to us without prior authorization.

Contact Us: If you have any queries or concerns related to the return process, feel free to reach out to us at info@threaderpros.com. Our dedicated support team is here to assist you throughout the return procedure. At ThreaderPros, customer satisfaction is our priority, and we strive to make your shopping experience enjoyable and hassle-free. Thank you for your understanding and cooperation. Note: This return policy is subject to change without prior notice. Please refer to our website or contact our customer service for the most up-to-date information.

Damages and Issues: We take quality seriously at ThreaderPros. Upon receiving your order, we kindly request that you inspect the items for any defects, damages, or discrepancies. If you discover that your item is defective, damaged, or you have received the wrong item, please contact us immediately. Our goal is to address the issue promptly and find a suitable solution to rectify the situation.

Exceptions / Non-Returnable Items: While we strive to accommodate returns whenever possible, certain items are non-returnable due to their nature:

  • Custom products, including special orders or personalized items.
  • Sale items are non-returnable. Should you have any queries about the return eligibility of a specific item, please don't hesitate to reach out to us.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped into the European Union, you are entitled to exercise your right to cancel or return your order within 14 days, regardless of the reason and without the need for justification. The return conditions remain the same as mentioned earlier, including the item's condition, original packaging, and proof of purchase.

Refunds: Upon receiving and inspecting your return, we will promptly notify you regarding the approval of your refund. If your refund is approved, it will be automatically processed back to your original payment method within 10 business days. Keep in mind that it might take additional time for your bank or credit card company to finalize the refund posting. Should more than 15 business days elapse since your return was approved, and you have not received the refund, please contact us at info@threaderpros.com for further assistance.

At ThreaderPros, customer satisfaction is paramount, and we are committed to ensuring a smooth return and refund process for your convenience.