Refund policy

We want you to be completely satisfied with your order. Because most ThreaderPros products are custom-made to your team's logo, colors, and roster, our return policy works differently for personalized items versus stock items.

 

CUSTOM / PERSONALIZED ITEMS (jerseys, shorts, pants, uniform sets with your logo, colors, names, or numbers): Since these are made specifically for your team, we cannot accept returns for buyer's remorse, sizing changes, or design changes once production has started. We will always fix it at no cost to you if:

 

The item arrives with a manufacturing defect

The item doesn't match the design you approved

We made an error in your order (wrong size, wrong name/number, wrong colors)

 

Contact us at info@threaderpros.com within 14 days of delivery with photos of the issue, and we'll arrange a free replacement or refund.

 

STOCK / NON-PERSONALIZED ITEMS (blank accessories and bags with no customization): These are eligible for our standard 30-day return window from the date of delivery. To be eligible, the item must be unused, in its original condition, with tags and packaging intact.

 

RETURN INITIATION: To start a return or report an issue, email us at info@threaderpros.com with your order details. Please do not send items back without contacting us first — returns sent without prior authorization cannot be accepted.

 

RETURN SHIPPING: Once a return or replacement is approved, we'll provide shipping instructions. Defects and our errors ship free; approved stock-item returns may be subject to a return shipping cost.

 

Questions? Reach us at info@threaderpros.com or (281) 730-7504.